Basic Energy Inc in Mineola, NY

Reviews about Basic Energy Inc

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  November 02, 2019, by Robert Kenney
  Hello, I called RH Peterson to request the nearest authorized service company for our RealFyre log set. RH Peterson recommended this company as the closest company to service our log insert. The company refuses to service us, based on the fact that we didnt purchase the set from them. (we did purchase it from an authorized dealer) They were incredibly rude both times I tried to call for an appointment. RH Peterson / RealFyre should not recommend them as an authorized dealer if they will not service people near them, simply out of spite. Avoid.
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  April 16, 2019, by Tricia Kaplan
  We bought a house with an old gas unit fireplace and have been wanting to replace it for a while, and early this fall it just would not start. We happened to be passing by BasicEnergy in Mineola, New York, when we were out in that area visiting our best friends for dinner, and popped into the store quickly just to have a look. The owner Scott was so warm and welcoming that we felt like we known him for years. He showed us the models he had on the floor and pulled out many catalogs for us to look at. He was so accommodating but no pressure. We left to go to dinner, but returned late the next day, and he even remembered our names! We had spent the day price shopping, but returned to his store to make our final purchase because his prices were the best and he was just so darn nice. Our unit came in a timely fashion, and the installer was very polite and neat. We absolutely love our new fireplace and this will be a very cozy winter!